Effective Date: September 24, 2026
‍Last Updated: September 24, 2026

These SMS Terms and Conditions ("SMS Terms") govern text messages sent by Soleran, Inc. ("Soleran") for authentication, identity verification, and account-security purposes.By enrolling in or requesting SMS-based authentication, you agree to these SMS Terms and consent to receive automated text messages from Soleran at the mobile telephone number you provide.

‍1. SMS Program Purpose
‍Soleran uses SMS text messaging to provide one-time passwords, one-time passcodes, verification codes, and related security messages ("Authentication Messages") used to verify identity and authenticate access to Soleran Services.

Soleran's SMS authentication program is intended for authentication and account-security purposes.

Enrollment in SMS authentication does not constitute consent to receive marketing or promotional text messages from Soleran.

‍2. Consent to Receive SMS Messages
‍When you provide your mobile telephone number and affirmatively request, enable, or enroll in SMS-based authentication, you consent to receive automated Authentication Messages from Soleran at the telephone number provided.

You should only provide a telephone number that you are authorized to use and at which you are authorized to receive text messages.

Your consent to receive SMS Authentication Messages is specific to this authentication program and is not treated as consent to receive marketing or promotional text messages.

‍3. Message Frequency
‍‍Message frequency varies based on your authentication activity.
‍Authentication Messages are generally sent when you initiate or trigger an authentication or identity-verification process. Additional messages may be sent when additional authentication attempts or verification requests are made.

‍4. Message and Data Rates
‍‍Message and data rates may apply.‍SMS Terms and Conditions
‍Charges associated with sending or receiving text messages are determined by your wireless carrier and mobile service plan. Soleran does not charge a separate fee for receiving an SMS authentication code, but your wireless carrier may impose messaging or data charges.

For questions regarding your text or data plan, contact your wireless carrier.

‍5. Opting Out
‍You may reply STOP to a supported Soleran SMS message to opt out of receiving SMS Authentication Messages at that telephone number.

After an opt-out request is processed, you may receive a final confirmation message acknowledging your request.

Once you have opted out, Soleran will not send additional SMS Authentication Messages to that telephone number unless you subsequently re-enroll or otherwise provide new consent to receive an authentication message.

For an authentication program, requesting a new SMS authentication code through a supported Soleran Service may constitute a new request and consent to receive the requested authentication message, subject to the disclosures presented during that request.

Opting out of SMS may prevent you from using SMS as an authentication method. You may need to select another available authentication method or contact your organization's administrator or Soleran support to regain access.

‍6. Getting Help
‍Reply HELP to a supported Soleran SMS message for assistance.

You may also obtain assistance by contacting Soleran using the support information provided below.

‍7. Wireless Carrier Disclaimer
‍Wireless carriers are not liable for delayed or undelivered messages.

Delivery of SMS Authentication Messages depends upon wireless carriers, telecommunications providers, network availability, device configuration, service availability, and other systems that may be outside Soleran's control.

Soleran does not guarantee that an SMS Authentication Message will be delivered within a particular period of time.

If you do not receive an expected authentication message, you should use another available authentication method or contact your organization's administrator or Soleran support, as appropriate.

‍8. Your Mobile Telephone Number
‍You are responsible for providing an accurate and current mobile telephone number.

If your telephone number changes, is reassigned, is disconnected, or is no longer under your control, you should promptly update or remove the number associated with your Soleran account.

You may not knowingly provide another person's telephone number for SMS authentication without authorization.

Soleran may restrict or remove a telephone number from SMS authentication when we reasonably believe that the number is invalid, has been reassigned, is being used without authorization, or presents a security risk.

‍9. Protecting Authentication Codes
‍Authentication codes are security credentials and should be protected accordingly.

You should:

• Never provide an authentication code to an unknown or unauthorized person;
• Never post or publicly disclose an authentication code;
• Verify that you initiated the authentication request associated with a code;
• Disregard unsolicited authentication codes when you did not attempt to access your account; and
• Promptly report suspected unauthorized account activity.

Receiving an authentication code that you did not request may indicate that another person is attempting to access your account.

‍10. Privacy and Use of Mobile Information
‍Soleran may collect and process your mobile telephone number, authentication requests, consent records, message-delivery information, opt-in and opt-out activity, and related technical information as necessary to provide, secure, monitor, troubleshoot, and maintain SMS authentication.

Soleran does not sell mobile telephone numbers or SMS opt-in information.

Mobile telephone numbers and SMS consent information collected for Soleran's SMS authentication program will not be shared with third parties or affiliates for their own marketing or promotional messaging purposes.

Soleran may disclose information to telecommunications providers, cloud service providers, messaging providers, and other service providers as necessary to deliver Authentication Messages, operate Soleran Services, prevent fraud and abuse, maintain security, and comply with applicable law.

Additional information regarding Soleran's collection, use, disclosure, retention, and protection of personal information is available in the Soleran Customer Privacy Policy.

‍11. Messaging Service Providers
‍Soleran may use third-party telecommunications and cloud infrastructure providers to deliver Authentication Messages.

Soleran currently uses services provided by Amazon Web Services ("AWS") to facilitate SMS authentication messaging.

The use of a service provider does not change the purpose of the SMS program. Messages covered by these SMS Terms are used for authentication, identity verification, and related account-security purposes.

‍12. Availability
‍SMS authentication may not be available for every Soleran Service, customer, mobile carrier, telephone number, country, or geographic region.

Soleran may modify, restrict, suspend, or discontinue SMS authentication when reasonably necessary for security, regulatory, operational, carrier, or technical reasons.

Alternative authentication methods may be available depending upon the applicable Soleran Service and your organization's configuration.

‍13. Security and Abuse Prevention
‍Soleran may monitor authentication activity and related technical information to identify and respond to suspected:

• Account takeover attempts;
• Fraudulent authentication attempts;
• Excessive verification requests;
• Automated abuse;
• Credential attacks;
• Unusual authentication activity; and
• Other security threats.

Soleran may apply rate limits, temporarily restrict authentication attempts, require alternative authentication methods, or take other reasonable measures designed to protect users, customers, and Soleran Services.

‍14. Changes to These SMS Terms
‍Soleran may update these SMS Terms periodically to reflect changes in our Services, authentication technologies, messaging providers, legal or carrier requirements, security practices, or business operations.

The current version will identify the date on which it was most recently updated.

Where required by applicable law or contractual obligation, Soleran will provide appropriate notice of material changes.

‍15. Contact and Support
‍For assistance with Soleran SMS Authentication Messages, contact:

‍Soleran, Inc.
‍7500 College Blvd., Suite 500
Overland Park, Kansas 66210
United States

‍Support: support@soleran.com
‍Security: security@soleran.com
‍Privacy: privacy@soleran.com

For questions regarding your wireless plan, SMS availability, or messaging and data charges, please contact your wireless carrier.

For additional information about how Soleran handles personal information, please review the Soleran Customer Privacy Policy.