Soleran SMS Terms and Conditions
Effective Date: September 24, 2026
Updated: October 21, 2026

These SMS Terms and Conditions ("SMS Terms")govern Soleran-branded text messages sent by Soleran, Inc.("Soleran") for authentication, identity verification, accountsecurity, and optional operational notifications initiated by customer-configuredapplication workflows.

By affirmatively requesting SMS authentication or separatelyenrolling in operational workflow SMS notifications, you agree to theapplicable provisions of these SMS Terms. Consent to one messaging categorydoes not automatically constitute consent to the other.

SMS Program Purpose

Soleran uses SMS text messaging to provide one-timepasswords, one-time passcodes, verification codes, and related securitymessages ("Authentication Messages") used to verify identity andauthenticate access to Soleran Services. Soleran may also send optionaloperational workflow notifications ("Workflow Messages") concerningwork orders, maintenance requests, task assignments, approvals, reminders,status updates, and escalations configured by customers. Workflow Messages aresent under the Soleran brand, not as customer-branded messages.

Authentication Messages are intended for authentication andaccount security; Workflow Messages are intended for customer-authorizedoperational activity. Neither enrollment constitutes consent to marketing orpromotional SMS messages.

Consent to Receive SMS Messages

When you provide your mobile telephone number andaffirmatively request, enable, or enroll in SMS-based authentication, youconsent to receive automated Authentication Messages from Soleran at thetelephone number provided. Separately, when you affirmatively opt in to Soleranoperational workflow notifications, you consent to receive automated WorkflowMessages triggered by your organization’s configured application activity atthe number provided.

You should only provide a telephone number that you areauthorized to use and at which you are authorized to receive text messages.Your consent to receive SMS Authentication Messages is specific to thisauthentication program and is not treated as consent to receive marketing orpromotional text messages.

Customer organizations configure workflow triggers andrecipient lists, but Soleran is the identified SMS sender. Customers mustobtain and document appropriate consent for the described Soleran-brandedoperational notifications before enabling messages to recipients. Consent isnot a condition of purchase.

Message Frequency

Authentication Messages: One message per request. WorkflowMessages: Message frequency varies based on customer-configured workflowactivity.

One SMS Authentication Message is sent for eachauthentication or verification code request. If you request another code, aseparate message may be sent for that new request. Workflow Messages may begenerated when relevant application events occur and may include multiplemessages over time.

Message and Data Rates

Message and data rates may apply.

Charges associated with sending or receiving text messagesare determined by your wireless carrier and mobile service plan. Soleran doesnot charge a separate fee for receiving an SMS authentication code, but yourwireless carrier may impose messaging or data charges.

For questions regarding your text or data plan, contact yourwireless carrier.

Opting Out

You may reply STOP to a supported Soleran SMS message to optout of applicable SMS notifications at that number. STOP handling andsuppression may apply across messages sharing the same sender identity; anopt-out may affect both authentication and workflow notifications.

After an opt-out request is processed, you may receive afinal confirmation message acknowledging your request.

After an applicable opt-out, Soleran will not resume theaffected SMS program without a valid subsequent request or renewed consent aspermitted by law and supported by the messaging program.

A new authentication code request may authorize thespecifically requested Authentication Message where permitted and properlydisclosed; it does not by itself re-enroll a recipient in Workflow Messages.Workflow SMS requires its own appropriate enrollment or consent.

Opting out of SMS may prevent you from using SMS as anauthentication method. You may need to select another available authenticationmethod or contact your organization's administrator or Soleran support toregain access.

Getting Help

Reply HELP to a supported Soleran SMS message forassistance.

You may also obtain assistance by contacting Soleran usingthe support information provided below.

Wireless Carrier Disclaimer

Wireless carriers are not liable for delayed or undeliveredmessages.

Delivery of SMS Authentication Messages depends uponwireless carriers, telecommunications providers, network availability, deviceconfiguration, service availability, and other systems that may be outsideSoleran's control.

Soleran does not guarantee that an SMS AuthenticationMessage will be delivered within a particular period of time. If you do notreceive an expected authentication message, you should use another availableauthentication method or contact your organization's administrator or Soleransupport, as appropriate.

Your Mobile Telephone Number

You are responsible for providing an accurate and currentmobile telephone number.

If your telephone number changes, is reassigned, isdisconnected, or is no longer under your control, you should promptly update orremove the number associated with your Soleran account.

You may not knowingly provide another person's telephonenumber for SMS authentication without authorization. Soleran may restrict orremove a telephone number from SMS authentication when we reasonably believethat the number is invalid, has been reassigned, is being used withoutauthorization, or presents a security risk.

Protecting Authentication Codes

Authentication codes are security credentials and should beprotected accordingly.

• Never provide an authentication code to an unknown or unauthorized person.
• Never post or publicly disclose an authentication code.
• Verify that you initiated the authentication request associated with a code.
• Disregard unsolicited authentication codes when you did not attempt to access your account.
• Promptly report suspected unauthorized account activity.

Receiving an authentication code that you did not requestmay indicate that another person is attempting to access your account.

Privacy and Use of Mobile Information

Soleran may process your mobile number, authenticationrequests, workflow message content, customer-configured workflow events,consent records, delivery information, opt-in and opt-out activity, and relatedtechnical information to provide, secure, monitor, troubleshoot, and maintainapplicable SMS services.

No mobile information will be shared with third partiesor affiliates for marketing or promotional purposes. All of the abovecategories exclude text messaging originator opt-in data and consent; thisinformation will not be shared with any third parties.

Soleran may disclose information necessary for delivery andoperation to AWS, telecommunications providers, wireless carriers, and othercontracted service providers, and as legally required. SMS consent and opt-indata are not shared for third-party marketing or promotional purposes.

Additional information is available in the Soleran Customer Privacy Policy

Messaging Service Providers

Soleran may use third-party telecommunications and cloudinfrastructure providers to deliver Authentication Messages.

Soleran currently uses services provided by Amazon WebServices ("AWS") to facilitate SMS authentication messaging.

Messages covered by these SMS Terms are used forauthentication, identity verification, account security, or operationalworkflow notifications, as applicable, and not for unrelated marketing.

Availability

SMS authentication may not be available for every SoleranService, customer, mobile carrier, telephone number, country, or geographicregion.

Soleran may modify, restrict, suspend, or discontinue SMSauthentication when reasonably necessary for security, regulatory, operational,carrier, or technical reasons. Alternative authentication methods may beavailable depending upon the applicable Soleran Service and your organization'sconfiguration.

Security and Abuse Prevention

Soleran may monitor authentication activity and relatedtechnical information to identify and respond to suspected:

• Account takeover attempts;
• Fraudulent authentication attempts;
• Excessive verification requests;
• Automated abuse;
• Credential attacks;
• Unusual authentication activity; and
• Other security threats.

Soleran may apply rate limits, temporarily restrictauthentication attempts, require alternative authentication methods, or takeother reasonable measures designed to protect users, customers, and SoleranServices.

Changes to These SMS Terms

Soleran may update these SMS Terms periodically to reflectchanges in our Services, authentication technologies, messaging providers,legal or carrier requirements, security practices, or business operations.

The current version will identify the date on which it wasmost recently updated. Where required by applicable law or contractualobligation, Soleran will provide appropriate notice of material changes.

Contact and Support

For assistance with Soleran Authentication Messages orWorkflow Messages, contact:

Soleran, Inc.
7500 College Blvd., Suite 500
Overland Park, Kansas 66210
United States

Support: support@soleran.com
Security: security@soleran.com
Privacy: privacy@soleran.com

For questions regarding your wireless plan, SMSavailability, or messaging and data charges, please contact your wirelesscarrier.

For additional information, review the Soleran Customer Privacy Policy

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