Effective Date: October 18, 2010
Updated: August 28, 2026

These Customer Email Terms of Use ("Email Terms")govern the use of email, notification, messaging, campaign, workflow, survey,and other electronic communication capabilities provided through software andservices offered by Soleran, Inc. ("Soleran").

These Email Terms supplement the Soleran Customer AcceptableUse Policy and applicable customer agreements. Users of Soleran Services areresponsible for ensuring that electronic communications sent through theServices comply with these Email Terms, applicable law, and theirorganization's policies.

1. Authorized Use

Soleran's electronic communication capabilities are intendedto support legitimate business communications associated with customers' use ofSoleran Services.

Customers and users may only send communications:

• For legitimate and lawful business purposes;
• To recipients they are authorized or legally permitted to contact;
• Using accurate sender and organizational information;
• In accordance with applicable privacy, marketing, communications, and     anti-spam requirements; and
• In accordance with the Soleran Customer Acceptable Use Policy.

Customers are responsible for communications initiated bytheir users, applications, workflows, integrations, APIs, automated processes,and other systems operating under their accounts.

2. Compliance with Applicable Law

Customers are responsible for determining and complying withlaws and regulations applicable to their electronic communications.

Depending upon the recipient, location, purpose, andcommunication method, applicable requirements may include laws governing:

• Commercial email;
• Unsolicited communications;
• Marketing communications;
• Consent;
• Privacy;
• Electronic communications;
• Telephone and text messaging;
• Opt-out and unsubscribe requests; and
• Recordkeeping.

This may include, where applicable, the U.S. CAN-SPAM Act,Canada's Anti-Spam Legislation ("CASL"), and other applicablefederal, state, provincial, local, or international requirements.

Soleran does not determine whether a customer's particularcommunication is legally permissible. Customers remain responsible forobtaining appropriate legal guidance concerning their communicationsactivities.

3. Permission and Recipient Lists

Customers may only use recipient information that they areauthorized and legally permitted to use for the intended communication.

Customers may not:

• Use purchased, rented, harvested, scraped, or otherwise improperly obtained     email lists;
• Use lists obtained through credential compromise, data breaches, unauthorized     access, or other improper means;
• Send communications to recipients when applicable law requires consent and the     required consent has not been obtained;
• Continue sending communications to recipients who have validly withdrawn consent or-opted out when the communication is subject to that opt-out;
• Use distribution lists or contact databases in violation of applicable     restrictions governing their use; or
• Add recipients to marketing or promotional lists merely because their contact     information is publicly available.

Customers are responsible for maintaining records of consentor other lawful authority to communicate with recipients when such records arerequired.

4. Sender Identification

Communications sent through Soleran Services must accuratelyidentify the sender where required by applicable law or the nature of thecommunication.

Users may not:

• Falsify or materially misrepresent sender information;
• Forge or manipulate message headers or routing information;
• Use misleading sender names, email addresses, domains, reply addresses, or     subject lines;
• Impersonate another individual or organization without authorization;
• Conceal the origin of a communication for fraudulent or deceptive purposes; or
• Misrepresent Soleran as the sender or sponsor of a customer's communication.

Customers are responsible for the accuracy of senderinformation configured within their accounts and integrations.

5. Unsubscribe and Opt-Out Requirements

Where applicable law or the nature of the communicationrequires recipients to be provided an opportunity to unsubscribe or opt out,customers must provide and honor an appropriate mechanism.

Customers must:

• Provide a clear and functional unsubscribe or opt-out method when required;
• Honor valid opt-out requests within the timeframe required by applicable law;
• Maintain suppression information necessary to prevent prohibited future     communications;
• Not charge recipients a fee to unsubscribe;
• Not require unnecessary personal information as a condition of honoring an     unsubscribe request; and
• Not intentionally circumvent or disable unsubscribe or suppression     functionality provided by Soleran.

Transactional, operational, security, account, workflow, orother non-marketing communications may be treated differently from commercialor marketing communications under applicable law. Customers are responsible forappropriately classifying their communications.

6. Prohibited Email and Messaging Activities

Soleran Services may not be used to send or facilitate:

• Spam or unlawful unsolicited bulk communications;
• Phishing or credential-harvesting messages;
• Malware, ransomware, malicious attachments, or malicious links;
• Fraudulent or deceptive communications;
• Business email compromise or impersonation schemes;
• Communications intended to facilitate illegal activity;
• Threatening, harassing, abusive, or unlawfully discriminatory communications;
• Communications that infringe intellectual property, privacy, publicity, or other legal     rights;
• Communications containing intentionally false or materially misleading sender or subject     information;
• Messages intended primarily to disrupt, overload, or adversely affect another     system or recipient;
• Communications sent using unlawfully obtained recipient information; or
• Other communications prohibited by the Soleran Customer Acceptable Use Policy.

7. Content Responsibility

Customers are responsible for the content they create,upload, configure, transmit, or distribute through Soleran Services.

Customers represent that they have the necessary rights andpermissions to use content included in their communications, includingapplicable:

• Text;
• Images;
• Photographs;
• Graphics;
• Logos;
• Trademarks;
• Documents;
• Attachments;
• Links; and
• Other copyrighted or proprietary material.

Soleran does not acquire ownership of customer communicationcontent merely because it is transmitted through the Services.

8. Sensitive Information

Customers should consider the sensitivity of informationbefore transmitting it through email or other electronic communicationchannels.

Unless specifically supported by the applicable SoleranService and authorized by the customer's policies and applicable agreements,customers should not use electronic messaging functionality to transmit highlysensitive authentication information such as:

• Passwords;
• Authentication secrets;
• Private encryption keys;
• Access tokens;
• Recovery codes; or
• Other credentials that could provide unauthorized access to systems or     information.

Customers operating in regulated environments areresponsible for determining whether a particular communication channel andconfiguration are appropriate for the information being transmitted.

9. Healthcare and Protected Health Information

Customers using Soleran Services in healthcare environmentsmust comply with applicable privacy and security requirements concerningProtected Health Information ("PHI").

PHI subject to HIPAA may only be processed through SoleranServices that are expressly authorized for such use and where an applicableBusiness Associate Agreement ("BAA") has been executed when required.

Customers are responsible for determining whether PHI orother regulated information is appropriate for transmission through aparticular email, notification, messaging, or integration capability.

Customers should apply appropriate minimum-necessaryprinciples when including sensitive information in electronic communications.

10. Automated Communications, Workflows, APIs, and AI

These Email Terms apply equally to communications initiatedmanually and those generated through:

• Automated workflows;
• Scheduled processes;
• APIs;
• Integrations;
• Applications;
• Artificial intelligence or automated agents;
• Notification services; and
• Other automated technologies.

Customers remain responsible for communications generated byautomated systems operating under their accounts or authority.

Automated technologies may not be used to circumventrecipient consent, unsubscribe requirements, sending limits, security controls,or other requirements of these Email Terms.

11. Deliverability and Sender Reputation

Customers are responsible for using Soleran communicationcapabilities in a manner that does not adversely affect Soleran, othercustomers, recipients, or applicable email and messaging infrastructure.

Customers should maintain appropriate list hygiene andpromptly address:

• Invalid recipient addresses;
• Excessive delivery failures;
• Excessive bounce rates;
• Spam complaints;
• Unsubscribe requests; and
• Other indicators of poor sender reputation or unauthorized messaging.

Soleran may establish reasonable sending limits, ratelimits, suppression controls, or other technical safeguards to protect thesecurity, reputation, availability, and deliverability of the Services.

12. Abuse and Complaint Monitoring

Communications sent through Soleran Services may generateabuse, spam, security, or other complaints.

Soleran may receive and investigate such complaints and mayuse automated or manual processes to identify suspected violations of theseEmail Terms, the Customer Acceptable Use Policy, applicable customeragreements, or applicable law.

To protect complainants, security processes, and othercustomers, Soleran may not be able to provide customers with all informationassociated with an abuse or spam complaint.

13. Security and Fraud Prevention

Soleran may analyze appropriate communication metadata,system activity, sending patterns, security events, and other relevantinformation to:

• Protect the Services;
• Detect spam and abuse;
• Identify phishing or malicious activity;
• Investigate suspected fraud;
• Protect sender reputation and deliverability;
• Enforce sending limits;
• Investigate security incidents; and
• Enforce these Email Terms and other applicable policies.

Such activities will be performed in accordance withapplicable agreements, Soleran policies, and applicable law.

14. Enforcement

Soleran may investigate suspected violations of these EmailTerms.

When reasonably necessary to protect Soleran, our customers,recipients, infrastructure, sender reputation, or third parties, Soleran maytake appropriate actions in accordance with applicable customer agreements.

Such actions may include:

• Temporarily limiting sending capabilities;
• Applying rate limits or other technical restrictions;
• Blocking specific recipients, senders, domains, content, or activities;
• Disabling an integration, API credential, workflow, or automated process;
• Requiring remediation of an abusive or insecure configuration;
• Temporarily suspending applicable communication functionality; or
• Taking other reasonable measures necessary to protect the Services.

Serious or repeated violations may result in suspension ortermination of access in accordance with the applicable customer agreement.

15. Relationship to Other Soleran Terms

These Email Terms supplement, and do not replace,applicable:

• Customer agreements;
• Subscription agreements;
• Terms of Service;
• Customer Acceptable Use Policy;
• Customer Privacy Policy;
• Customer Security Statement;
• Business Associate Agreements;
• Data Processing Addendums; and
• Other applicable agreements or policies.

If a contractual agreement between Soleran and a customerestablishes requirements that differ from these Email Terms, the applicableagreement will control to the extent specified by that agreement.

16. Changes to These Terms

Soleran may update these Email Terms periodically to addresschanges in technology, law, industry practices, security requirements,communication capabilities, or Soleran Services.

The current version will identify the date on which it wasmost recently updated.

Where required by applicable law or contractual obligation,Soleran will provide appropriate notice of material changes.

17. Reporting Abuse

Soleran takes reports of spam, phishing, fraud, and otherabuse of its Services seriously.

If you believe you have received an abusive or unauthorizedcommunication sent through a Soleran Service, please contact:

security@soleran.com

Please provide sufficient information to allow Soleran toinvestigate the communication, such as the date and time received, senderinformation, subject, and other relevant information.

18. Contact Information

Questions regarding these Email Terms may be directed to:

Soleran, Inc.
7500 College Blvd., Suite 500
Overland Park, Kansas 66210
United States

Privacy: privacy@soleran.com
Security and Abuse: security@soleran.com

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